Coach / Delivery Lead

San Francisco Bay Area


We're currently on the lookout for a talented Coach / Delivery Lead to join us in our (fast growing) studio in SOMA, San Francisco.

So if think you’ve got what it takes to create digital products and services that break new ground for some of the biggest brands on the planet, we can’t wait to hear from you.

About the role

At Potato, best in class software development and human-centred design are at the heart of everything we do. We’re a talented bunch of problem solvers who are committed to finding a better way; delivering smarter products that provide more satisfying experiences and more valuable outcomes for our clients and their users. Our clients include Google, Mozilla and the BBC.

Our Coaches - at all levels - enable our product delivery teams to work efficiently, effectively and positively together. In other words, “helping our Product Teams help themselves”. Above all, the Coach team impacts the way we deliver purposeful digital products and services to market for our clients, by collaborating with cross functional, highly skilled engineering and design teams.

You will be a constant go-to for “what is the Potato way of working” as that evolves. You will be taking a leading role to help grow and maintain a source of key tools, methods, approaches and templates. Your delivery responsibilities will include tracking velocity, burn rates and team-member-time. In addition, you will be performing regular reporting on the overall health of the work we do as well as running invoices on your products/projects.

A vital part of the role is fostering a team-based environment where reliable project delivery happens through empowering teams of skilled individuals, rather than through old-fashioned project management “command & control” approaches.

Related clients

About you

As Coach / Delivery Lead, you will need to be an exemplar for the practice internally and externally, focus on constant self-development to stay progressive, and be responsible for supporting a portfolio of Product Teams working on separate projects, or multiple projects within a single product - each of which may have a Coach. You will be expected to support those coaches and foster healthy teamwork across the portfolio that you are looking after.

You should be able to both deliver your own individual projects, as well as safeguarding those that are run by the coaches in your team. You will have experience in successfully delivering projects by fostering an environment of proactivity, delivery, and continuous improvement. Alongside that, we expect our coaches to be responsible for ensuring healthy and positive team dynamics, communication, and feedback.

Your experience and skills

You must have:

Ideally, also:


Working shoulder-to-shoulder with some of the best engineers, designers and product leads in town, we’ll give you the freedom to manage your own work and trust you to get things done. Want to work from home occasionally? Go for it. Need to unwind with a game of Fortnite or some studio dog cuddles? All good. Ultimately, we just want to make sure that you have everything you need to help us deliver the best products possible.

You’ll have many opportunities for growth and learning: collaboration within teams, rotation to different products, experimentation on internal tools as well as involvement in our Potato Talks events, mentorship and conferences.

The perks

  • Flexible working hours
  • Extended (p/m)aternity
  • Pension scheme
  • Fitness contribution
  • Free lunch everyday
  • A new laptop & phone
  • Team/launch parties
  • Assistance program
  • Dog friendly workplace
  • Potato related swag
  • Unlimited vacation
  • Film, culture & games nights

Join us

We’re thrilled you’re interested in joining our team.

Just take a moment to tell us a bit about yourself and we’ll be in touch soon.

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